The Coaching workshop is a communication, training and reinforcement process that is vital to motivating and maintaining sales momentum. The program results in more effective management, which leads to reduced turnover, greater strategy development and improved sales efficiency. This customized program brings real situations to life by allowing managers to solve actual problems and address specific issues that hinder the productivity of their sales teams. Prior to the workshop, we work with the client''s sales staff to develop case scenarios, role plays, and videos that directly apply to the organization''s culture and selling environment. Every inbound call is a chance to reduce customer attrition.

Our Appointment Making workshop focuses on getting in front of more prospects by teaching the skill of telephone appointment setting. Pragmatic and motivational in nature, this workshop places emphasis in the "how-to" of constantly bringing new prospects into the sales cycle to generate new business and dramatically increase results. We also addresses the issue of call reluctance, concentrating on the numerical ratios inherent to the prospecting process and the skills necessary to increase appointments. The workshop demonstrates the connection between daily activity, the sales cycle, and the number of sales necessary for a consistent income. This workshop illustrates the importance of daily prospecting to developing a solid base of appointments.

Telephone sales representatives face specific issues unique to the Telesales process, and the training focuses on overcoming these issues to achieve greater sales results. Sales representatives learn that by utilizing either an Inbound or Outbound approach, they can target sales opportunities within any given telephone conversation. Using our structured, step-by-step process, based on each client''s particular sale, telephone salespeople learn how to recognize opportunities and maximize them using proven techniques. Participants learn how to respond quickly, confidently and appropriately to the issues that arise at different points during the sales conversation. Representatives leave the Telephone Sales Skills workshop with a personalized approach that can be implemented immediately upon leaving the program.