Telephone sales representatives face specific issues unique to the Telesales process, and the training focuses on overcoming these issues to achieve greater sales results. Sales representatives learn that by utilizing either an Inbound or Outbound approach, they can target sales opportunities within any given telephone conversation. Using our structured, step-by-step process, based on each client''s particular sale, telephone salespeople learn how to recognize opportunities and maximize them using proven techniques. Participants learn how to respond quickly, confidently and appropriately to the issues that arise at different points during the sales conversation. Representatives leave the Telephone Sales Skills workshop with a personalized approach that can be implemented immediately upon leaving the program.

The Coaching workshop is a communication, training and reinforcement process that is vital to motivating and maintaining sales momentum. The program results in more effective management, which leads to reduced turnover, greater strategy development and improved sales efficiency. This customized program brings real situations to life by allowing managers to solve actual problems and address specific issues that hinder the productivity of their sales teams. Prior to the workshop, we work with the client''s sales staff to develop case scenarios, role plays, and videos that directly apply to the organization''s culture and selling environment. Every inbound call is a chance to reduce customer attrition.

We teach that the customer is not an interruption, but the reason we all show up for work. Our Customer Service program emphasizes the importance of becoming a ''virtual employee'' by being honest, anticipatory, accountable and available to the customer. It also evaluates the steps of the Buy-In Process and their progression, from learning what made the customer call that day to presenting a Next Step to the customer, and so on. Participants learn how to transition from one step of the sales process to another, and are given the tools to develop and practice their own customer service scripts.