Trainees understand that the first ten seconds of their opening is critical, and the importance of letting the customer vent. We teach the right questions to ask a customer, and the most effective way to ask for their business. The close is a natural progression, if the four steps of the sales process are followed. The Prospect Management System is designed to assist both sales representatives and sales managers in any type of industry with tracking their prospects and managing sales activity. Our system is renowned for its visual display of individual prospects and where they lie in the process. Typically, we will teach managers and/or representatives how to utilize the system in a full-day interactive workshop where participants work with their actual prospects and rank them according to the system.

We teach that the customer is not an interruption, but the reason we all show up for work. Our Customer Service program emphasizes the importance of becoming a ''virtual employee'' by being honest, anticipatory, accountable and available to the customer. It also evaluates the steps of the Buy-In Process and their progression, from learning what made the customer call that day to presenting a Next Step to the customer, and so on. Participants learn how to transition from one step of the sales process to another, and are given the tools to develop and practice their own customer service scripts.

The Coaching workshop is a communication, training and reinforcement process that is vital to motivating and maintaining sales momentum. The program results in more effective management, which leads to reduced turnover, greater strategy development and improved sales efficiency. This customized program brings real situations to life by allowing managers to solve actual problems and address specific issues that hinder the productivity of their sales teams. Prior to the workshop, we work with the client''s sales staff to develop case scenarios, role plays, and videos that directly apply to the organization''s culture and selling environment. Every inbound call is a chance to reduce customer attrition.