Our Appointment Making workshop focuses on getting in front of more prospects by teaching the skill of telephone appointment setting. Pragmatic and motivational in nature, this workshop places emphasis in the "how-to" of constantly bringing new prospects into the sales cycle to generate new business and dramatically increase results. We also addresses the issue of call reluctance, concentrating on the numerical ratios inherent to the prospecting process and the skills necessary to increase appointments. The workshop demonstrates the connection between daily activity, the sales cycle, and the number of sales necessary for a consistent income. This workshop illustrates the importance of daily prospecting to developing a solid base of appointments.

The Coaching workshop is a communication, training and reinforcement process that is vital to motivating and maintaining sales momentum. The program results in more effective management, which leads to reduced turnover, greater strategy development and improved sales efficiency. This customized program brings real situations to life by allowing managers to solve actual problems and address specific issues that hinder the productivity of their sales teams. Prior to the workshop, we work with the client''s sales staff to develop case scenarios, role plays, and videos that directly apply to the organization''s culture and selling environment. Every inbound call is a chance to reduce customer attrition.

We teach that the customer is not an interruption, but the reason we all show up for work. Our Customer Service program emphasizes the importance of becoming a ''virtual employee'' by being honest, anticipatory, accountable and available to the customer. It also evaluates the steps of the Buy-In Process and their progression, from learning what made the customer call that day to presenting a Next Step to the customer, and so on. Participants learn how to transition from one step of the sales process to another, and are given the tools to develop and practice their own customer service scripts.